Privacy Policy
How we collect, use and protect the information you share with us.
Last updated: September 2026
Who we are
This Privacy Policy explains how Cross Sound Machine, Inc. (“Cross Sound Machine,” “we,” “us”) handles information you share with us through this website and in your dealings with us. We are a precision metal fabrication and manufacturing company located at 1475 NE Dawn Rd, Ste 5, Bremerton, WA 98311.
Contact: (360) 865-4857 · quote@crosssoundmachine.org · crosssoundmachine.org
Information we collect
Customer information is collected only through website forms, quote requests, file uploads, email, phone, or other direct inquiries. It may include:
- Contact details, such as your name, company, email address and phone number
- Project information, such as service needed, component or project descriptions, quantities, timelines and messages
- Files you choose to send us, such as drawings, CAD files, specifications and reference documents
- Information you share when you communicate with us about a quote, specifications, production or an order
We do not purchase customer information from third parties, and this website does not use advertising trackers to collect it.
Like most websites, the servers that host this site may keep standard technical logs (such as IP address, browser type and pages requested) for security and to keep the site running. We do not use these logs to build marketing profiles.
How we use your information
We use the information you provide only to:
- Respond to you
- Evaluate manufacturing projects
- Prepare quotes and estimates
- Communicate with you regarding specifications and production
- Provide the services you request
We may also keep records needed to meet legal, tax and accounting obligations that arise from providing requested services, such as quotes, orders and invoices.
We never sell your information
We never sell your information. We do not rent or trade it either.
We share information only when needed to respond to your request or provide the services you ask for. This may include service providers that help us operate this website, deliver form submissions or email, arrange shipping, or carry out project steps where applicable, and only to the extent they need it for that purpose. We may also disclose information when required by law.
Uploaded files and confidential project materials
Drawings, CAD files, specifications and other project materials you send us are used only to evaluate your project, prepare quotes, and produce the parts or services you request. We treat them as confidential and do not share them except as needed for those purposes. See the Terms of Service for how intellectual property and confidential materials are handled.
Cookies and tracking
This website does not set advertising or third-party tracking cookies. If we add analytics or other tools in the future, we will update this policy.
How long we keep information
We keep information for as long as needed for the purposes described above, including any follow-up on your inquiry, quote or order, and to meet legal, tax and accounting requirements. When it is no longer needed, we delete it or remove identifying details where reasonably practicable.
Security
We use reasonable measures to protect the information we receive. No method of transmission or storage is completely secure, and email is not encrypted by default. Please do not send sensitive personal information, such as government ID numbers or payment card numbers, through the website forms or by email.
Your choices
You may contact us at quote@crosssoundmachine.org to ask what information we hold about you, to request corrections, or to ask us to delete it. We will respond as required by applicable law. We may need to keep certain records, such as invoices, as required by law.
Children
Our website and services are intended for businesses and are not directed to children. We do not knowingly collect information from children.
Third-party links
This website may link to third-party sites, such as a map service for directions. Those sites have their own privacy practices, and this policy does not apply to them.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it last changed. Last updated: September 2026.
Contact us
Questions about this Privacy Policy?
CROSS SOUND MACHINE, INC.
1475 NE Dawn Rd, Ste 5
Bremerton, WA 98311
Phone: (360) 865-4857
Email: quote@crosssoundmachine.org
Website: crosssoundmachine.org